Privacy Policy

FinexHome values your privacy. We therefore only process data that are necessary for (improving) our services and handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by FinexHome. The effective date of this policy is 29/05/2022. By publishing a new version, the validity of all previous versions will expire. This privacy policy describes which data we collect about you, how these data are used, and with whom and under what conditions these data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have with respect to the personal data you have provided to us.

If you have questions about our privacy policy, you can contact our privacy officer. Contact details can be found at the end of this privacy policy.

Data Processing

Below you can read how we process your data, where we (may) store them, which security techniques we use, and who has access to the data.

Webshop Software (Shopify)

Our online store is developed with Shopify software. Personal data you provide to us for our services are shared with this party. Shopify has access to your data in order to provide (technical) support, but they will never use your data for any other purpose. Based on the agreement, Shopify is required to implement appropriate security measures. These measures include SSL encryption and a strong password policy. Shopify may use cookies to collect technical information regarding your use of the software, but personal data are only processed if necessary for the services provided.

Web Hosting and Domain Name

Our domain name is registered via Cloud86. Cloud86 does not process personal data in the context of web hosting or email services, since these services are no longer handled by Cloud86. For our regular business email communication, we use the services of Gmail (Google Workspace). This party has taken appropriate technical and organizational measures to prevent misuse, loss, and unauthorized access to your and our data as much as possible. Google does not have access to the content of our mailboxes for its own purposes. All our email traffic is treated confidentially.

Payment Processors (Shopify Payments & Pay.nl)

To process payments in our online store, we use Shopify Payments. Shopify Payments processes your name, address, residence details, and payment details such as your bank account or credit card number. Shopify has taken appropriate technical and organizational measures to protect your data. Shopify may use your data to improve the service and share (anonymized) data within its corporate group. For iDEAL payments, we additionally use Pay.nl. Pay.nl also processes your name, address, residence details, and payment details. The same protective measures as mentioned above apply.

Reviews (Trustpilot)

We collect reviews through the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide your name and email address. Trustpilot shares this information with us so that we can link the review to your order. Trustpilot also publishes your name on its own website. In some cases, Trustpilot may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and email address with Trustpilot for the sole purpose of sending you an invitation. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties for the provision of its services, for which we have granted permission. All guarantees regarding the protection of your personal data as mentioned above also apply to the parts of the service for which Trustpilot engages third parties.

Shipping and Logistics (DHL)

When you place an order with us, it is our responsibility to deliver your package to you. We use DHL for the deliveries. It is necessary for us to share your name, address, and residence details with DHL. DHL uses this information solely for the purpose of executing the agreement and treats your data confidentially.

Invoicing and Accounting

For maintaining our administration and accounting, we use Shopify’s functionality. Your name, address, residence details, and order data are stored within Shopify and used for preparing and managing sales invoices. Shopify ensures secure processing and storage of your personal data. These data are used solely for administrative purposes and are not shared with third parties unless legally required. Shopify is obliged to take appropriate technical and organizational measures and handles your data confidentially.

External Sales Channels (Bol.com)

We sell (part of) our products via Bol.com. If you place an order through this platform, Bol.com shares your order and personal data with us. We use these data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

General Purpose of Processing

We only use your data for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we wish to contact you later for reasons other than at your request, we will ask for your explicit consent. Your data are not shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality by agreement, oath, or legal obligation.

Automatically Collected Data

Data automatically collected by our website are processed with the aim of further improving our services. These data (such as your IP address, browser, and operating system) are not personal data.

Cooperation in Fiscal and Criminal Investigations

In certain cases, FinexHome may be legally obliged to share your data in connection with government tax or criminal investigations. In such cases, we are forced to share your data, but we will oppose this within the possibilities provided by law.

Retention Periods

We retain your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also treat it as a request to be forgotten. Due to applicable administrative obligations, we must retain invoices containing your (personal) data for as long as the relevant statutory period applies. However, employees no longer have access to your client profile and documents once you terminate the relationship.

Your Rights

Under applicable Dutch and European legislation, you have certain rights regarding the personal data processed by or on behalf of us. We explain these rights below and how you can exercise them.

Right of Access

You always have the right to access the data that we (or third parties on our behalf) process that relate to you or can be traced back to you. You can submit a request to our privacy officer. You will receive a response within 30 days.

Right to Rectification

You always have the right to have the data we (or third parties on our behalf) process that relate to you amended.

Right to Restriction of Processing

You always have the right to restrict the processing of your personal data.

Right to Data Portability

You always have the right to have the data that we (or third parties on our behalf) process that relate to you transferred to another party.

Right to Object and Other Rights

You have the right to object to the processing of your personal data by or on behalf of FinexHome. If you object, we will immediately stop processing your data while your objection is being handled. If your objection is valid, we will provide you with copies and/or access to the data we process and permanently stop processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy officer.

Cookies (Google Analytics)

Cookies from the US company Google are placed through our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services.

Third-Party Cookies

If third-party software solutions use cookies, this will be stated in this privacy policy.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.

Contact Details

FinexHome
Marssteden 108, 7547 TD, Enschede, The Netherlands
Email: info@finexhome.com