Warranty & Complaints
Warranty
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is damaged during transport or that something else happens that entitles you to warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of 2 years after the delivery of the goods. You may have additional rights under Dutch law.
When you discover a defect in the product or should discover one, you must contact us within a reasonable period. A reasonable period is at least two months. Under certain circumstances, a period longer than two months may also be acceptable. If you contact us in a timely manner, we will arrange for a free repair or replacement.
Complaints
It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by emailing info@finexhome.com.
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Dutch customer service
Personal assistance by email or phone from a team that speaks your language
2-year warranty
A defect within 2 years? We’ll repair or replace your product free of charge.
Secure payment
Pay with iDeal, PayPal, Apple Pay, credit card, or afterward with Klarna
